Terms of service

These Terms of Service apply to your use of this website and to any order you place with us. Please read them before ordering. Last updated: 5 August 2026.

Who we are

“We”, “us” and “our” mean Sound Proofing Shop (a trading name of Express Matting Services Ltd), a company registered in England and Wales, company number 07000887, VAT number GB987256073, trading address Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom. You can reach us on +44 1282 270214 or at sales@soundproofingshop.co.uk, Monday to Friday, 8:30am to 5pm.

This store runs on the Shopify platform, but your contract for any goods you buy is with Express Matting Services Ltd. Shopify is not a party to that contract and is not the seller.

Your statutory rights come first

If you are buying as a consumer you have rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in these Terms limits or excludes those rights. If anything on this page appears to conflict with them, your statutory rights apply and that part of these Terms does not.

Section 1 – Using this website and your account

You must be at least 18 years old to place an order with us. If you create an account, you are responsible for keeping your login details secure and for activity carried out under your account. You may not transfer or sell your account to anyone else.

When you order, please give us accurate contact, delivery and payment details, and tell us if anything changes, so that we can get your order to you.

Section 2 – Our products

We describe and photograph our products as accurately as we can. Colours and surface finish can look slightly different on your screen depending on your device and display settings, and small batch variations in shade or texture are normal in butyl, foam and fibre-based acoustic materials.

Sheet sizes, pack contents and coverage figures are stated on each product page to help you plan a job. If you are unsure how much you need, contact us before ordering and we will help.

Nothing in this section affects your legal right to receive goods that are of satisfactory quality, fit for purpose and as described. If what arrives does not match its description, you can reject it — see our Refund Policy.

We may update specifications or discontinue a product. Any such change applies to future orders only, never to an order you have already placed.

Section 3 – How a contract is formed, and cancelling

Placing an order is an offer to buy. Our order confirmation email acknowledges that we have received it. A contract is formed when we email you to confirm that your order has been accepted and dispatched.

We may decline an order — for example if an item is out of stock, if we have identified a pricing or description error, or if we cannot deliver to your address. If we decline, we will tell you why and refund any payment taken, in full.

Cancelling. If you are a consumer you have a legal right to cancel that lasts for 14 days from the day you receive your goods, for any reason, and you may open and inspect the goods first without losing that right. You can also ask us to cancel before dispatch, and we will do so if the order has not already left us. How to cancel, who pays return postage, which items are excluded and how refunds work are all set out in our Refund Policy, which forms part of these Terms.

We sell to households and to trade customers such as installers, garages, vehicle converters and builders. If you buy in the course of a business, the consumer rights described in these Terms do not apply to you, but the rest of the contract does. Section 10 and Section 11 set out what changes.

Section 4 – Prices, VAT and payment

All prices shown on product pages and in your basket include UK VAT at the prevailing rate. Delivery is charged separately at a flat £9.99 per order and is shown in your basket before you pay. We add no other fees, surcharges or handling charges, and because we ship within the United Kingdom only, there are no customs or import charges.

The price you pay is the price shown when you place your order, as confirmed in your order confirmation. If we change our prices or run a promotion afterwards, that does not affect an order you have already placed.

We accept the payment methods shown at checkout. Card payments are processed by Shopify Payments; we never see or store your full card details.

Occasionally a price or product detail on this site may be wrong. If we spot an error, we will contact you, explain the correct position, and let you choose whether to proceed at the corrected price or cancel for a full refund. We will not charge you more than the price you agreed, and we will not cancel an accepted order without telling you why.

Promotions and discount codes may carry their own conditions, which we will state wherever the promotion is advertised.

Section 5 – Delivery and risk

We deliver to United Kingdom addresses only. Our dispatch and delivery estimates, and what happens if a parcel is late, damaged or lost, are set out in our Shipping Policy, which forms part of these Terms.

Delivery timescales are estimates rather than guarantees, but we will deliver within 30 days of accepting your order unless we agree a longer period with you. If we miss that, you may treat the contract as at an end and we will refund you in full.

Goods remain at our risk until they are delivered into your physical possession, or into the possession of someone you have named to receive them. If a parcel is lost or damaged in transit, that is ours to put right, not yours, and we will replace or refund it.

Section 6 – Intellectual property

The text, photography, layout and design of this website belong to Express Matting Services Ltd or to our licensors, and are protected by copyright and other intellectual property laws. You are welcome to view, download and print pages for your own use, including to plan an installation. Please do not republish or resell our content commercially without asking us first.

Third-party brand names and trademarks that appear on this site belong to their respective owners and are used only to identify products or to make genuine comparisons. Shopify’s trademarks belong to Shopify.

Section 7 – Third-party tools and links

This site uses third-party services and may link to other websites. We are not responsible for the content or accuracy of external sites, and visiting them is at your own discretion. Please read their own terms and privacy policies.

Section 8 – Content you send us

If you send us a review, photograph, question or suggestion, you keep ownership of it and give us permission to publish and use it in connection with our business, including on this website. Please only send content you have the right to share. We may decline to publish, or later remove, content that is unlawful, misleading, offensive or off-topic. We will never write or buy a review and present it as though it came from a customer.

Section 9 – Acceptable use

Please use this website lawfully. Do not attempt to interfere with its security or operation, upload malicious code, scrape it at a scale that degrades service for others, harvest other people’s personal data, or use it to send unsolicited marketing.

If you seriously or repeatedly breach these Terms we may suspend or close your account. Unless the breach is serious enough that we must act immediately, we will tell you first and give you a fair opportunity to put it right. Closing an account does not affect an order we have already accepted, or any refund you are entitled to.

Section 10 – Our responsibility to you

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach.

We do not exclude or limit our liability where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 — including the rights that goods be of satisfactory quality, fit for purpose, as described, and that they be delivered.

Acoustic and damping materials must be installed correctly, and some are fitted in vehicles or close to heat sources. Please read the product page and any supplied instructions and follow them. We are not responsible for loss or damage caused by installation that departs from those instructions, by using a product for something it was not sold for, or by events outside our reasonable control.

If you are buying as a business, our total liability to you in connection with any order is limited to the price paid for that order, and we are not liable for loss of profit, loss of business, business interruption or loss of business opportunity.

Section 11 – Business customers

If you buy in the course of a business, you agree to reimburse us for costs we reasonably incur as a result of your breach of these Terms or your misuse of this website. This section does not apply to consumers.

Section 12 – Complaints

If something has gone wrong, please email sales@soundproofingshop.co.uk or call +44 1282 270214 and give us the chance to put it right. We aim to acknowledge complaints within one working day and to resolve them within five working days. If we cannot resolve matters between us, you may be able to refer the dispute to an alternative dispute resolution provider, or to take it to court. Nothing here prevents you from going straight to your statutory remedies.

Section 13 – Changes to these Terms

We may update these Terms from time to time, for example to reflect changes in the law or in how we operate. The version in force when you place your order is the version that applies to that order — we do not apply later changes retrospectively. The current version is always on this page, with the date it was last updated at the top.

Section 14 – General

If any part of these Terms is found to be unenforceable, the rest continues to apply. If we do not insist that you do something you are required to do, that does not prevent us from insisting later. You may not transfer your rights under these Terms without our agreement; we may transfer ours, and if we do we will tell you and it will not reduce your rights.

These Terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings in the courts of your own part of the United Kingdom, and your consumer rights there are unaffected.

Section headings are for convenience only and do not affect how these Terms are read.

Related policies

Refund Policy · Shipping Policy · Privacy Policy

Contact us

Sound Proofing Shop (a trading name of Express Matting Services Ltd)
Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom
Company number 07000887 · VAT number GB987256073
Email: sales@soundproofingshop.co.uk
Phone: +44 1282 270214 — Monday to Friday, 8:30am to 5pm